Cancellation Policy

If a project or service is cancelled before any work has started, a full refund will be issued, less any non-recoverable third-party costs already incurred on the Client's behalf.

If a project is cancelled after work has begun, the Client will be charged for work completed up to the point of cancellation. Any remaining balance will be refunded where applicable.

For services billed on a recurring or milestone basis, cancellation takes effect from the next billing cycle or milestone. No further charges will apply once cancellation is confirmed in writing.

To cancel a service, contact us at support@originalventures.uk with your order details. We will confirm receipt of your cancellation request and any applicable next steps in writing.

We reserve the right to cancel or pause a service if required information is not provided within a reasonable time, if payment is not received as agreed, or if continuing the engagement is not commercially or practically viable. In such cases, any amount owed for work already completed remains payable, and any prepaid balance for undelivered work will be refunded.